Return Policy

This Return Policy applies to products purchased from Nova Lighting through the Site or through a quote, order, or trade-account transaction that incorporates this Policy. The Terms of Use and Conditions of Sale and Shipping Policy are incorporated by reference. Transaction-specific return terms in an accepted written quote or agreement control to the extent they expressly conflict with this Policy.

A “Consumer Order” is a purchase primarily for personal, family, or household use. A “Commercial Order” includes a wholesale, trade, contractor, designer, builder, resale, business, or project purchase. A “Project Order” is an order expressly identified as such in the quote or order confirmation because of its quantity, value, special pricing, manufacturer terms, or project-specific procurement. A “Special Order Product” is a product identified as custom, made-to-order, modified, nonstock, special order, or nonreturnable before the order is accepted.

All returns require a written Return Goods Authorization (“RGA”) from Nova Lighting before shipment or delivery. To request an RGA, contact info@novalighting.com and provide the purchaser's name, order or invoice number, item number and quantity, delivery date, reason for return, condition of the product and packaging, and requested resolution.

An RGA authorizes inspection of the returned product; it does not guarantee a refund or credit. Unauthorized returns, collect shipments, and returns sent to an incorrect address may be refused or returned at the customer's expense. Follow the RGA instructions and ship the product within ten calendar days after the RGA is issued unless Nova Lighting approves a different period in writing.

Unless a product is excluded below, a Consumer Order for a regular stock product may be submitted for return within 30 calendar days after delivery if the product is unused, uninstalled, unassembled, unaltered, in resalable condition, and returned with the original carton, inserts, protective materials, labels, instructions, hardware, accessories, and components.

Eligible nondefective consumer returns are subject to a 25% restocking fee, return-shipping charges, and any other deductions permitted below. Original shipping, freight, expedited-service, delivery, and handling charges are not refundable unless the return results from Nova Lighting's shipment of an incorrect product or another charge that applicable law requires Nova Lighting to refund.

Commercial Orders and Project Orders are returnable only with Nova Lighting's prior written approval and, where applicable, the manufacturer's approval. Approved returns are subject to all manufacturer restocking or cancellation charges, outbound and return freight, handling, and other reasonable costs. A quote or order confirmation may make a Commercial Order or Project Order final and nonreturnable.

Project Orders are designated in the accepted quote or order confirmation rather than by a general dollar threshold. This permits Nova Lighting to disclose order-specific cancellation, return, storage, and manufacturer terms before the customer commits to the order.

Except for a verified shipping error, transit-damage claim, or applicable warranty claim, the following are nonreturnable:

1. Special Order Products, custom or made-to-order products, products with custom finishes, and products modified at the customer's request;
2. Products identified as final sale, clearance, display, open-box, discontinued, nonreturnable, or subject to final-sale pricing before purchase;
3. Products that have been installed, wired, assembled beyond what is reasonably necessary for inspection, cut, clipped, painted, refinished, altered, programmed, damaged after delivery, or used;
4. Products missing original packaging, labels, instructions, hardware, components, or accessories, if the omission materially affects resale or manufacturer acceptance;
5. Replacement parts, cut wire or cable, opened bulbs or lamps, opened electrical controls or components, and other health-, safety-, or compatibility-sensitive items identified as nonreturnable before purchase; and
6. Gift cards, delivery or installation services already performed, and products otherwise excluded in the accepted quote or order confirmation.

Nova Lighting and the applicable manufacturer may inspect a returned product. In addition to an applicable restocking fee and shipping charges, Nova Lighting may deduct the reasonable loss in value or cost caused by missing parts, damaged or substituted packaging, customer-caused damage, use, assembly, alteration, or failure to follow the RGA instructions. Nova Lighting will not impose a restocking fee for a verified incorrect shipment, covered transit damage, or covered defect for which Nova Lighting authorizes a return.

Unless Nova Lighting confirms that it will arrange or pay for return shipping, the customer is responsible for packing, insuring, and shipping the return by a trackable method to the location stated in the RGA. Do not ship a product to Nova Lighting's showroom or to a manufacturer without written instructions. The customer bears the risk of loss for an elective return until it is received at the authorized return location.

After an authorized return is received and inspected, Nova Lighting will notify the customer whether the return is approved and identify any deductions. An approved consumer refund ordinarily will be issued to the original payment method within seven to ten business days after inspection, subject to the payment provider's processing time and any shorter period required by law. A Commercial Order may be refunded by account credit if the accepted account or project terms so provide.

Shipping damage, concealed damage, shortages, incorrect products, and suspected manufacturing defects are not ordinary returns. Follow the inspection, documentation, and notice procedures in the Shipping Policy. Nova Lighting may request photographs, packaging, carrier documents, serial numbers, testing, or return of the product before determining the appropriate remedy.

Depending on the circumstances, the applicable remedy may include replacement parts, repair, manufacturer warranty assistance, replacement, store credit, or refund. Do not install or alter a product that appears damaged, incomplete, incorrect, or defective. Nova Lighting is not responsible for removal, installation, reinstallation, electrician, contractor, lift, scaffolding, finishing, delay, or similar costs unless Nova Lighting expressly agrees in writing or applicable law requires otherwise.

A cancellation request is not effective until Nova Lighting confirms it in writing. A regular stock product may ordinarily be canceled before Nova Lighting accepts or releases the order. Once a product has been released to a manufacturer, allocated, placed into production, custom finished, or shipped, cancellation may be unavailable or subject to manufacturer charges, return freight, and the return rules above. Special Order Products and Project Orders may be noncancelable as stated in the accepted quote or order confirmation.

Nothing in this section limits a consumer's right to decline a shipping delay or receive a refund for unshipped merchandise when required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule or other applicable law.

Unless Nova Lighting agrees otherwise in writing, an exchange is processed as a return of the original product and a separate purchase of the replacement product. The replacement is subject to current price, availability, lead time, shipping charges, and applicable policies.

A product that is outside the return period or has been installed may be eligible for a manufacturer warranty. Manufacturer warranty terms and remedies vary. Nova Lighting may provide reasonable assistance with a properly documented claim but does not control the manufacturer's investigation, decision, remedy, timing, or availability of parts or replacements.

Nova Lighting may deny a return or suspend return privileges if it reasonably determines that a request involves fraud, abuse, substituted merchandise, altered serial numbers, false damage claims, repeated policy manipulation, or a violation of the Terms. This section does not limit legitimate consumer, warranty, or payment-card rights.

Return and cancellation requests should be directed to info@novalighting.com or 801-225-4459. Include all information required in Section 2. Returns must be sent only to the address provided in the RGA.